Stories of a CSR: Public education at its finest

As most of my loyal readers know, I work in customer service. From time to time, I see emails that make me laugh, make me angry (remember that I have your home address and phone number, people!), and make me just shake me head in despair. The following is an example of the latter:

"Are school department would like to order a xxxx case. The web price is 24.95 is that the price I can do a purchase order for? If so what would be the shipping and handling be?
 
Thanks,
Xxxxxxx
ABC School"

Sigh. This is why my parents chose to homeschool me.

Saddened by society,

~K