Wednesday, November 9, 2011

The joys of being a CSR

Going through some emails recently, I came across this gem:

"I swear to f***ing god you losers need to cancel my order and refund my money. You are absof***inglutely pathetic. I have contacted UPS several times and they say they have not received your package that your "supposedly shipped" on 10/21.

You do realize what you are doing is stealing money. I know it is only a $40 order but I am willing to spend $440 on a plane ticket to come physically assault you for being such a sh***y company."

Lovely, yes? The issue was that UPS had not updated the tracking information for this order. Thus, he assumed that the package had never been sent and decided to go on a rant and threaten bodily harm.

Besides being a rude and disgruntled customer, this man also makes a Sex & the City reference. Hmm.

Killing with kindness,



  1. Haha! I was just about to say that someone has been watching a little too much Sex and the City - but you already covered it.

    That letter alone is priceless. :P

  2. Ickkkk. That's probably no way to get what you want. x hivenn