Friday, May 7, 2010
An Interesting CS Moment
As I may have mentioned before, I work in customer service. The majority of my job is answering emails from customers. Today I was corresponding with a customer regarding the shipping time frame of his order, and letting him know that yes, his order would be able to be delivered to an APO address. Part of my sign-off is "Please let me know if you have any questions or concerns!"
After addressing his order issues, the customer replied saying, "Well I have one question...lol". Not sure what to make of this, I told him that I would be happy to address any other questions. Mere moments later, his email response went "Well...any chance that you're single? I know that this is coming out of left field, but I just had to ask."
Please keep in mind that I have never even spoken to this customer on the phone, and there is absolutely nothing flirtatious about order change emails. I kinda chalked it up to the APO issue; he's a lonely soldier currently stationed in Iraq (I checked the zip code).
I replied in the most professional manner possible; "Single, and ready to mingle, baby!"
Okay, that didn't actually happen. I responded by saying that it is against our policy to disclose personal information, and that if he had any order-related questions, to let me know.